Antonio Linares was at wits’ end. He had built Spanish giant Roca’s first factory in Russia from the ground up in three years. But he still needed one last signature from a government inspectorate to open the facility in the Leningrad region. And he just couldn’t get it.
In desperation, he went to the inspectorate’s main office in St. Petersburg, where he met with its director and the inspector who wouldn’t sign off on the paperwork. The talks dragged on all morning and into the afternoon on that day in September 2006. Finally, the obstinate inspector declared that he would mail a letter with a list of his concerns.
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