Cidco’s chief vigilance officer Pradnya Sarvade has come up with several measures to increase transparency and reduce scope for corruption. The vigilance department has developed a set of manuals detailing processes which are part of a department’s functioning, including services provided to citizens.
The manuals, which have been uploaded on Cidco website, mentions the officer responsible for every step and also prescribes a time limit for the process as well as delivery of the services, which will ensure that those approaching Cidco for official work are not harassed unnecessarily.
As of now, they have process manuals for about two departments that — Social Service and Marketing on the website.
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